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    TERMS OF RESERVATION AND CANCELLATION IN APARTMENT AND HOTEL ACCOMMODATIONS

    Thank you for your reservation. Welcome to enjoy your time in Vuokatti! To make your stay a successful one in all aspects, please study our terms of reservation and cancellation below. With groups, terms of reservation and cancellation will be set while making the reservation.
    Oy Vuokatin Katinkulma Ltd / Vuokatin Aateli applies the terms below to ordering, reserving and cancelling accommodation services. Oy Vuokatin Katinkulma Ltd is entitled to use special terms and conditions different from those stated here if such use is justified due to public holidays, special events hosted at the hotel, seasonal variation or additional services related to the accommodation, or if the price-specific terms and conditions do not specify otherwise. These terms are binding on both parties once the customer has paid the advance payment mentioned in these terms, or the complete rental payment.

    Reservation and cancellation terms for the hotel reservations

    Booking and reservation terms

    A) In the reservations for Hotel Aateli, the customer is able to choose payment on arrival. The accommodation will be kept reserved until 6pm on the day of arrival if the reservations has not been confirmed with credit card or payed in advance. A reservation can be cancelled without fee until 6pm on the day of arrival. If the customer does not arrive or cancels the reservations after 6pm on the day of arrival, the hotel has the right to charge price of the first night of the reservation and free the room for new reservations.

    B) The reservation payment will be collected in whole before the start of the reservations during the seasonal high points, such as Christmas, New Year (weeks 51, 52 and 1), winter high season weeks 8-14, Easter, summer high season and also annual events like WinterOpen and Vuokatti Ski Week. The payments for the reservation has to be made by the due dates mentioned in the billing. The final payment has to be made 7 or 28 nights before the day of arrival depending on the season. In the lastminute reservations (less than 7 or 28 days until the start of the reservation) all payments are due immediately.

    Cancellation terms

    In the case of a cancellation, the customer has to notify the hotel by email or phone call immediately. Leaving the deposit or the final payment unpaid does not mean the customer has cancelled the reservation and it does not free the customer from these terms.
    * The section A reservations; the reservation can be cancelled until 6pm on the day of arrival
    * The section B reservations during the seasonal high points; the reservation can be cancelled until the due date of the final payment.
    Customers are entitled to a refund if they cancel the reservation at least 28 days before the start of the reservation. The cancellation fee is 50 € + 18 € service charge. If the customer cancels the reservation less than 28 days before the start of the reservation, the whole payment will be collected.

    In case of a serious illness or death of the customer or person living in a same household, the payment that has been made in advance will be fully returned to the customer (except -10% of the reservation sum + 18 € dispatching costs) if the cancellation had been made at least 48 hours before the start of the reservation. In a case like this, the client must send an electronic claim for compensation. The prerequisite for compensation is that the client produces a doctor's certificate, a confirmation/invoice from Oy Vuokatin Katinkulma Ltd and receipts for completed payments. The compensation will be paid if the room is left unused completely for the reasons stated in the terms and conditions.

    If the cancellation has been made less than 48 hours before the start of the reservation the payment that has been made in advance will not be refunded to the customer. We recommend our customers to take travel insurance.

    If the reservation has been made through a third party, Oy Vuokatin Katinkulma Ltd will collect 10% of the total payment even if the cancellation was made 28 days before the start of the reservation.

    Customers are not entitled to a refund of rent if they do not occupy the destination or arrive late for their stay. If a customer interrupts the booked holiday and leaves the holiday destination before the end of the rental period, no compensation will be paid for the unused time and the customer is not entitled to a refund of rent.

    In the event of force majeure (compulsive reasons) Oy Vuokatin Katinkulma Ltd has the right to cancel the reservation. In this case, the payments that have already been made, will be fully refunded.

    Check-in and check-out
    * Check-In: 3pm
    * Check-out: 12 noon

    Villa and apartment accommodation reservations and cancellations terms

    Booking & reservation terms

    Deposit and final payment have to be made by the due dates mentioned in the billing. The final payment has to be made at least 28 days before the start of the reservation. In the lastminute reservations (less than 28 days until the start of the reservation) all payments are due immediately. The booking is confirmed when the deposit (30%) is paid by the mentioned due date.

    Cancellation terms

    If the customer has to cancel the reservation, they must notify the Hotel Aateli immediately by phone call or email. Leaving the deposit or the final payment unpaid does not mean the customer has cancelled the reservation and it does not free the customer from these terms. Reservation can be cancelled without any charge until the due date of the deposit payment.
    Should the cancellation be made at least 28 days before the start date of the reservation, the deposit will be refunded to the customer. The cancellation fee is 50 € + 18 € dispatching costs. If the cancellation is made less than 28 days before the start of the reservation, the whole payment will be collected. If Oy Vuokatin Katinkulma Ltd is able to rent the accommodation again for those dates, the payment will be refunded to the customer as mentioned before.

    In case of a serious illness or death of the customer or person living in a same household, the payment that has been made in advance will be fully refunded to the customer (except -10% of the reservation sum + 18 € service charge) if the cancellation had been made at least 48 hours before the start of the reservation. In a case like this, the client must send an electronic claim for compensation. The prerequisite for compensation is that the client produces a doctor's certificate, a confirmation/invoice from Oy Vuokatin Katinkulma Ltd and receipts for completed payments. The compensation will be paid if the villa / apartment is left unused completely for the reasons stated in the terms and conditions.

    If the cancellation has been made less than 48 hours before the start of the reservation the payment that has been made in advance will not be refunded to the customer. We recommend our customers to take travel insurance.

    If the reservation has been made through a third party, Oy Vuokatin Katinkulma Ltd will collect 10% of the total payment even if the cancellation was made 28 days before the start of the reservation.

    Customers are not entitled to a refund of rent if they do not occupy the destination or arrive late for their stay. If a customer interrupts the booked holiday and leaves the holiday destination before the end of the rental period, no compensation will be paid for the unused time and the customer is not entitled to a refund of rent.

    In the event of force majeure (compulsive reasons) Oy Vuokatin Katinkulma Ltd has the right to cancel the reservation. In this case, the payments that have already been made, will be fully refunded.

    Check-in and Check-out
    * Aatelin Linna apartments: Check-in 6 pm and Check-out 2pm.
    * Villa Keisari: Check-in 6pm and Check-out 12 noon.
    * Other villas and apartments: Check-in 4 pm and Check-out 12 noon.

    Cancellations due to travel restrictions of covid-19 pandemic locally or globally

    If a booking is cancelled less than 28 days before the start of the reservation, or during the stay on the grounds that the client is unable to arrive at the destination at the time of the booking owing to travel restrictions imposed by the government of the client’s country of departure, or by Finland as the destination’s country of location, due to an epidemic or pandemic, no payments made by the client will be refunded. Travel restrictions are not classified as a force majeure event because any international/national travel restrictions imposed due to an epidemic/pandemic are not unforeseen.

    When booking an accommodation, the client understands and agrees to the standard terms and conditions of booking and cancellation of Oy Vuokatin Katinkulma Ltd being applicable to cancellations and no-show situations. The same terms shall apply also in case the client is unable to reach Finland due to cancelled or rescheduled flights. When booking an accommodation, the client is aware of the fact that airlines may cancel or reschedule flights due to an epidemic or pandemic and that this does not constitute a force majeure event because the situation in question is not unforeseen.

    We also recommend our customers to check the terms of their own travel insurance and make sure the insurance is valid.

    Other cancellations due the covid-19 pandemic

    When booking the accommodation the customer understands that Oy Vuokatin Katinkulma Ltd will not refund the payments in case of getting infected by the virus, in case of fear of getting infected by the virus, travel restrictions, cancellation of the flights by the carrier, underlying disease, belonging to the risk group or being quarantined. In a case like this the cancellations terms will be used as listed above (in hotel, villa and apartment reservation and cancellation terms).

    Other terms to take into account

    The customer booking the reservation has to be at least 18 years old. Minors accommodating without their guardian has to provide a written commitment from the guardian to Oy Vuokatin Katinkulma Ltd. prior to the beginning of the stay.

    The accommodation provides only the number of quests stated when booking the accommodation. However, in a case of party, conferences etc. the number of guests is temporarily exceeded, this must be informed and settled with Oy Vuokatin Katinkulma Ltd. in advance.

    Customer is able to order linen (sheets and towels) in advance from Vuokatin Aateli for extra price. Linen is always included if staying in the Hotel Aateli.

    Customer is able to order extra bed for extra charge. Customer is able to order one crib per apartment or villa without extra charges. Customer is able to order linen for extra beds and cribs for extra charge.

    Crib for a hotel room: 10 € including linen.

    Customer is responsible for the keys for the accommodation during the stay. If lost, the customer will be charged the costs of changing the locks and ordering new keys.

    Customer is responsible for the damages they or their guests / pets have done in purpose or unintentionally to the accommodation or common areas in the hotel (like smoking inside, leaving a ), to furniture, to other guests and / or to their belongings.

    It is not allowed to take pets to the Hotel Aateli and some of the other accommodations. Check if you are allowed to take your pet to the accommodation you have booked. If the customer does not follow the rules and takes the pet to the accommodation which does not allow them, they are liable to pay allergy cleaning done to the accommodation.

    The customer is able to take their pet to some of the accommodations with cost of 40 € / pet. If the customer does not notify Oy Vuokatin Katinkulma Ltd. about the pet they are taking to the accommodation, the pet payment will be collected threefold afterwards.

    Using a hot tub, a caravan or a tent on a property of Vuokatin Aateli, must be settled beforehand and Oy Vuokatin Katinkulma Ltd. has the right to collect an extra payment for this.

    Car heating plugs located on the property of Vuokatin Aateli, can not be used for charging an electric or a hybrid vehicle. Charging plug for hybrid vehicles is located on the parking slot of Hotel Aateli, Ilkanmäentie 2 – ask help from the customer service desk at Hotel Aateli.

    All comments and complaints concerning the accommodation has be taken to the maintenance man or the owner immediately. Complaints done afterwards will not be observed.

    Vuokatin Aateli is not responsible for compensation in a case of natural phenomena, insects, voles, unexpected weather conditions, construction work at the neighbour property, trouble caused by a third party (for example; breaks on the internet) that may bring some kind of inconvenience or cost to the customer.

    The customer commits to study the user manual of the property and applies the rules and guides as stated in the manual. Ignoring the rules and guides may cost damage to the property and to the customer. In these kind of cases the customer is liable for the costs of the damages.

    Left behind belongings will be held for 14 days. When requested, Vuokatin Aateli will mail the belongings to the customer. The customer is responsible for the costs of the mailing. Vuokatin Aateli will also collect 20 € fee for service charge / package.

    RESERVATION AND CANCELLATION TERMS OF EVENT TICKETS

    Once tickets are purchased, they can neither be changed nor refunded. If the event gets cancelled, Vuokatin Aateli will contact the customer and refund the tickets.

    The event participant has no right, by any means, to copy, duplicate, save, distribute, publish, send, attach to other material or download any material connected to the service (including text, pictures, trademarks, logos, graphics and music) unless specifically authorized by Oy Vuokatin Katinkulma Ltd.

    Contact

    Contact

    Call us or leave a message.

    HOTEL AATELI & RESTAURANT
    +358 44 555 2828
    info@vuokatinaateli.fi

    MARKKU LAANTI
    CEO & Owner
    +358 40 555 0917
    markku.laanti@vuokatinaateli.fi

    SALES SERVICE
    Eija Lehikoinen
    Account Manager
    +358 40 586 1685
    eija.lehikoinen@vuokatinaateli.fi

    Tiina Suhonen
    Sales Manager
    +358 44 555 0917
    tiina.suhonen@vuokatinaateli.fi

    ЕКАТЕРИНА КЕЛА
    Contact Administrator, Russia
    Контактный администратор по России
    +358 44 555 6733
    ekaterina.kela@vuokatinaateli.fi

    Privacy Policy

    RESERVATION AND CANCELLATION TERMS

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